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For each instrument shipment, a rigid Evatek transport cover is systematically resold at cost price (€200) to guarantee its safety. Padded packaging completes the protection. Signage is also added to each package.

Instruments are insured, tracked and handled by hand

Once deposited, the tracking number is sent to you so that you can follow your instrument

Apply about once a month a product to nourish the steel (example: Phoenix oil, coconut oil, diluted beeswax ...) using your micro fiber cloth provided

Increase or decrease this frequency depending on use, outdoor play, humid, saline environments, etc.

Ideally, apply a quick swipe of microfiber lightly soaked in oil after each long playing session in order to stop the action of corrosion due to the acidity and salts naturally present on the skin

About every two months, scouring your handpan 70/90 with alcohol to clean the successive layers oils and dust trapped in, then re apply oil

During the fabrication process, the Naos receive several heat treatments to stabilize the notes over time

A tuning check is free within six months of your purchase if it has been properly used and maintained

Naos retunes and repairs your handpan. Outside the warranty period, the instrument needs to be examined before proposing a variable estimate depending on the work to be provided

A meeting is possible and even desired as far as possible in order to be able to directly discuss your desires and be able to try out the different instruments present on site in real life, then it's always more fun to meet, isn't it?

The Naos are made in the heart of the Alps in a human-sized workshop located 10 minutes south of Grenoble

Do not hesitate to contact me for a meeting

Like all musical instruments, a handpan must avoid falling or receiving shocks

Always transport your handpan in a suitable bag

Play gently and without sticks

Avoid strong heat and direct sunlight which could cause detuning

Always favor the storage of your instrument on the "Gu" collar located on the underside

Keep your instrument away from humidity and temperature variations